Course Syllabus

CIS105 Survey of Computer Information Systems
ONLINE

INSTRUCTOR: Dr. Christine Held
  Office: BP37
Phone: 480-461-7568
christine.held@mesacc.edu

Instructor Info - Course Materials - Canvas/MyItLab - Course Competencies - Attendance Withdrawals Grades - Assignments and Grading - Assessments - Disability Resources - Multi-Use Lab - Professional Ethics and Honesty - General School Policies -Early Alert System - Student Responsibilities - Help Contacts

INSTRUCTOR INFORMATION

Mesa Community College
Phone: 480-461-7568
Email: Canvas Inbox conversations (quickest response time)
Chat (if online or by appointment)
Canvas conferences - by appointment
Emergency email if Canvas is not working: christine.held@mesacc.edu
Office: BP37 Southern and Dobson

Instructor Office Hours:

Monday Tuesday Thursday	11 AM - Noon
Wednesday	Online or by appointment
F	By appointment only
	Hours may change during certain weeks
	It is recommended to always make an appointment to ensure yourself the ability to see during that time.

 

Email and Contact Policy

*To contact me and get a quicker response use the Canvas Inbox. Be sure you are using your Canvas Inbox (the feature within Canvas). My response time is as follows: Monday through Friday I will respond to your emails within 24-48 hours. If a holiday falls within the time frame, I will email you the first business day after the holiday. On weekends I will respond to your messages on the next business day. *Onlly use my christine.held@mesacc.edu email address if Canvas is not accessible (server down, etc.). If that is the case, include in the subject line the class and section number (CISXXX, Section XXXX). If this information is not included, your email may not be answered. 

Only use your Maricopa email account in an emergency (Canvas server not working). Any work, personal, or other unrelated email accounts used to contact me will be unanswered. In respect to the Family Educational Rights and Privacy Act( FERPA) that protects student privacy -- grades and personal information can only be released to the student; therefore, you must use your Canvas Inbox when communicating with me online to assure that the information I am providing is being released  directly to you. 

 COURSE MATERIALS

	Textbook bundle: Printed: 9781256461937 includes: MS Office 2010 Trial 180 day, MyItLab Access Code, Technology in Action Complete, Skills for Success Custom book, Skills for Success CD. In lieu of the textbook bundle, an EBook bundle can be purchased and includes all course book requirements- E-book: 8781256461944. All textbooks and related course materials are used in this class. To learn how to purchase E-books go to E-book purchase instructions in the Additional Student Resources folder located on the course home page.
	It is recommended that online students have their own computer with Internet access. Reliable computer with Internet Explorer 7.0 or higher or Mozilla Firefox 3.0 or higher and virus protection software. All antivirus software must be up-to-date. Turn off pop-up-blockers. It will also need to have some type of sound card.
	Microsoft Office Professional 2010. If you do not have the software, Microsoft does occasionally offer promotions of purchasing the software at a significantly reduced cost to students. It is located on the Microsoft Office Professional Academic 2010 website. MAC software cannot be used; only Windows based software. Windows 7 is the preferred operating system for this class. Microsoft Office 2010 is the only software and/or version that is used or supported in this course. A 180-day trial version is included with textbook bundle of Microsoft Office 2010.
	Recommended: save your files to a USB flash drive rather than your hard drive. This allows for you to have portability to work on your assignments on any computer or you can use the Canvas storage space.
All antivirus software must be up-to-date. Turn off pop-up-blockers. If you do not have an antivirus you can download a free version of AVG antivirus to your computer. Follow the instructions AVG provides to set up your computer protection.

 

Canvas: Students will use Canvas Learning Management System and MyItLab in this course. Canvas Learning System is software that allows instructors to manage an online course--known as a learning management system. For this class, Canvas is the primary access into the course and contains the majority of the instructor's course materials and instructions. Canvas is ADA/W3C compliant. For more information on Canvas accessibility go to the  Canvas accessibility website

 Canvas is “cloud” based. Instructure, the creator of Canvas, is consistently making upgrades and changes to the program without interruption to the user; however, the user is notified of the changes as they occur. The primary purpose is to enhance current features to offer more robust computing. To learn more about cloud computing, click here to go to the NIST website. When working in the Canvas Learning Management System, you may find that it works bests using the browsers Google Chrome or Mozilla Firefox. Click on each name to start the download instructions. If you do not have or need the upgraded version of Adobe Acrobat reader, click here to download this free software.

Canvas contains all of the student’s accessibility to the following:

• Syllabus
• Module assignment schedule
• Concept quizzes for the Technology in Action book
• Grades
• Email feature to contact the instructor and classmates
• Announcements from your instructor
• Discussion board
• Assignment dropboxes (if applicable to the class)
• Specific instructions for activities outside of Canvas
• Chat
• Conferences
• Collaborations 

MyItLab - is used in this class as an online assessment and training site for Microsoft Office 2010 Applications and concepts. MyItLab enables students to be trained and assessed in introductory computer concepts and software performance skills using: Word, Excel, Access, and PowerPoint. An example of performance skills are performing the activities within the software program to save, format, edit, print, etc. documents, spreadsheets, databases, and slide shows. In order for students to have access to the training and assessment within MyItLab, students must have an Access Code.

The Access Code is included in a full book bundle or if purchasing used books, the MyItLab Access Code must be purchased separately (Note: if a new edition of the book is being used, then the ability to purchase old books is not an option). Once a student registers in MyItLab using their Access Code, the instructor assigns a Course ID that will be posted within the assignment schedule in the appropriate module. This Course ID, allows the students to enroll in the instructor's MyItLab.

For a detailed list of system requirements for MyItLab click here. MyITLab, in its native form, uses Flash, which is not ADA compliant. Alternate materials for those with various disabilities may be available from Pearson-the publisher of MyItLab. Each alternate materials format differs. For more information, go to MyItLab alternative material website. NOTE: Alternative materials must be requested by the student directly through the MyItLab alternative material website.  If there is difficulty with the MyItLab alternative material contact, inform your instructor.

COURSE COMPETENCIES-PURPOSE-OUTCOMES

Purpose: This course enhances a student's computer literacy and the dynamics of technology of the past, present, and future as well as the fundamentals of computer application software. Many of the assignments you are given promote the following aspects that are needed to become effective in your present and future learning as well as in the business world.

Official Course Description: Overview of computer technology, concepts, terminology, and the role of computers in society. Discussion of the social and ethical issues related to computers. Use of word processing, spreadsheet, database, and presentation software. Includes programming and use of the Internet. Exploration of relevant emerging technologies.

There are no prerequisites for this class; however, it is highly recommended that a student have basic keyboard skills of at least 30wpm, prior experience using the Internet and searching for websites, Windows operating systems experience, adequate writing skills, and Netiquette.

COURSE OBJECTIVES/ MCCD Official Course Competencies

For additional information regarding the following summary of the objectives, please go to the MCCD Official Course Competencies website.

1. Identify common hardware components of computer systems and describe their uses.
2. Identify different types of software and their uses.
3. Describe common uses of networks.
4. Describe Website Technology.
5. Use the Internet to communicate, collaborate, and retrieve information.
6. Explore system security and privacy issues.
7. Create macros and understand the basics of Visual Basic for Applications (VBA).
8. Describe the steps in planning and implementing technology solutions.
9. Determine when technology is useful and select the appropriate tool(s) and technology resources to address a variety of tasks and problems.
10. Identify terminology and the uses of technology in business and society, including limitations.
11. Identify positive social and ethical behaviors when using technology and the consequences of misuse.
12. Describe how technology is used in the departments of a business and in various career paths.
13. Use word processing, spreadsheet, database, and presentation software.

ATTENDANCE-WITHDRAWALS-GRADES
All assignments, course outlines, schedules, grading requirements, tests, etc. are subject to change at the discretion of the instructor.

These guidelines are strictly enforced.

This class is online - asynchronous--anytime, anywhere but has specific due dates..  Consistent attendance is required for online classes. Attendance is monitored through submitting timely assignments, corresponding with the instructor regarding questions and assignments, takings tests, student discussions, etc. To qualify for a withdrawal:

Before the 45th day of the semester or student initiated withdrawal deadline (see academic class calendar)

• If a student has not participated in class activities and/or no assignments have been completed, and/or has had no communication with the instructor for two weeks, a student is withdrawn from class with an excessive absences or academic difficulties code.
• If a student has a specific reason to be withdrawn, the student should contact the instructor via Canvas email to indicate a specific withdrawal code.
• Students will be charged tuition and fees when dropped from classes after the 100% refund period (whether through the purge process for non-payment or instructor removal for failure to attend). Refer to the college's academic calendar regarding the exact dates and refund policy for the semester enrolled.

After the 45th day of the semester: A student will be withdrawn from the class after the 45th day if there is no activity with the instructor and/or classmates for two weeks. An excessive absence code is assigned unless the student notifies the instructor in advance.No incomplete grades are given in this course.

A student cannot request an "F" for financial aid purposes, deportations, etc. For a student to receive an F in the class rather than a withdrawal the student must complete at least 50% of the course satisfactorily and to the best of their ability AND the student notifies the instructor two weeks prior to the end of the semester. If any of these requirements are not met, then the student is withdrawn from class.

Once a final grade is posted, there will be no grade changes for any reason unless it was a CALCULATION error determined by the student/instructor PRIOR to the final grade being posted within Canvas. After the final grade is posted in the Student Information System, no grade changes are given. It is the responsibility of the student to monitor their progress and alert the instructor of any assignments not graded.

All assignments, course outlines, schedules, grading requirements, tests, etc. are subject to change at the discretion of the instructor.

ASSIGNMENTS AND GRADING:

Grading is based on total points earned divided by total points possible. Those points are applied to the following grading scale. There are no weighted percentages and all assignments are considered the same level of difficulty. The grading scale is as follows:

 

Points Breakdown	Points		Points to %	Grade
Course concept quizzes	365		842-935	90-100% = A
Discussions	75		748-841	89 - 80% = B
MyItLab project based training	170		655-747	79 - 70% = C
MyItLab concept quizzes	110		561-654	69 - 60% = D
MyItLab downloadable assignments	155		<561	<60%      = F
PowerPoint presentation	50
End of course survey	10
Total possible points	935

 

EXPECTED TIME DEDICATION: The Arizona Board of Regents has established as a general guideline that this course has outside-class preparation devoted to reading, taking chapter notes, completing assignments, computer work, preparation for activities, tests, quizzes, etc. Therefore, this class takes approximately 10 hours per week for a new computer user for a 16 week course.

Assignments and points: Points can be accumulated through book assignments, tests, quizzes, group activities, discussions, extra credit, projects, and/or other assignments indicated by the instructor. The module assignment schedule lists the point value for each assignment. It is your responsibility to complete and submit your assignments as indicated in the weekly directions and in a timely manner.

Once an assignment is submitted, received, and graded, you can view the grade in the online grade book identified as MY GRADES. MY GRADES link is located on the course tools on the left side of the screen. Please allow 7-10 days from the close of the due date for grading. If an assignment is late, it will not be graded until the next grading cycle.

Assignments may be a combination of book assignments, special projects, discussions, and/or hands-on and training in MyItLab.

At the discretion of your instructor, book and/or special project assignments may be submitted using the Canvas assignment dropbox. The files are "uploaded" to the designated area in the drop box. Instructions on how to submit files to the drop box are under the Assignments link located on the Canvas Learning System Home Page. MyItLab assignments are generally completed and graded within MyItLab and the grades are manually transferred into Canvas via the instructor.

Labeling assignment files: If applicable, the assignment must be labeled properly when submitted.

Assignments Due Dates: This class has scheduled due dates for assignments. A module week runs Tuesday-Monday evenings at 11:59 PM Arizona time. Most assignments are due by Monday 11:59 PM –the end of the module week. Some assignments are due on other days as well. Refer to the weekly assignment instructions for any changes to this day and time the assignment is to be submitted. There should not be any reasons to miss assignment and test due dates.

Submitting assignments: For this class, you will be completing discussions, quizzes, and MyItLab training, assignments and tests. Quizzes are automatically graded upon quiz completion. Discussions are graded by the instructor and the grade is automatically entered into the grade book. All MyItLab activities are automatically graded within MyItLab and appear in the MyItLab grade book. The grades are manually entered into the Canvas grade book by the instructor.

Late assignments: Once the due date passes, late assignments will lose 2 points for each day late (providing that there are enough points to deduct before reaching 0 points). If you fall more than one week behind, it is very difficult to catch up and truly grasp the skills learned. Therefore, no assignments will be accepted after one week late. The only exception are extreme circumstances (deemed that by the instructor; proof may be requested). Should this occur, there is an additional one week extension. Should that late assignment not be submitted by the extension due date, no points will be received for that assignment. You are encouraged to pick up where the assignments are at that time. Once an assignment is submitted, received, and graded, you can view the grade in the Canvas grade book. Choose the Grade link at the top of your screen in Canvas to view your grades. Absolutely no late assignments will be accepted after the end of Week 15.

Grade book: To access the grade book in your Canvas course, simply click on the Grades link in the menu list on the left side of your screen.

Discussions: You are given discussion questions to be answered during specific weeks. These discussion questions are located in the Discussions area of the course. To get full points, it is important that you follow the discussion rubric also located in the discussion area if the course. The idea of discussions is to communicate with each other and learn through each other as well. Therefore, it is imperative that you follow the posting guidelines and due dates. Your posting (answer) to the discussion topic is to be completed by Friday evenings 11:59 of the module week. Responses to your classmate’s responses are due by the end of the module week – Monday – 11:59 PM. These guidelines are strictly enforced.

Discussion Rules: Students are expected to communicate using Netiquette. There are more resources for Netiquette within the course content. If the instructor determines that a student is posting inappropriate comments, referred to as flaming, the student's posts will be immediately deleted and the student is issued a warning and loss of points for that discussion. Should a second occurrence happen, the student will be immediately withdrawn from the class as failing. In extreme cases when there is life harming threats, the appropriate police will be notified. Rule of thumb--be professional and courteous when communicating.

ASSESSMENTS

There are Canvas quizzes that test your concept knowledge for the Technology in Action book content. There are MyItLab concept quizzes testing your knowledge for the Skills book and the MyItLab project based training (referred to in this course as PBT).

All assignments, course outlines, schedules, grading requirements, tests, projects, etc. are subject to change at the discretion of the instructor.

Concept tests and downloadable comprehensive performance tests: The concept tests can be maintained in the Canvas Assessment feature from the Course Tools menu and some are within MyItLab. The concepts tests include true/false and multiple choice questions. Performance training is generally completed within MyItLab. Canvas tests are automatically graded and entered into the grade book. MyItLab tests are manually transferred into the grade book by the instructor. Tests are only available for a certain time period and must complete the tests within this time period. Tests will not be re-opened in any circumstances. There are no make-up tests. Tests have three attempts and the highest score is recorded in the grade book. Projects may be assigned in lieu of performance skills testing.

DISABILITY RESOURCES:

Notice of Americans with Disabilities Act (ADA) Section 504 of the Rehabilitation Act/Title IX , Under the ADA and Section 504, the Maricopa Community College District (MCCD) and its colleges recognize the obligation to provide overall program accessibility throughout its locations for persons with disabilities. The designated ADA/504/Title IX Coordinator at each college will provide information as to the existence and location of services, activities and facilities that are accessible to and usable by persons with disabilities. Requests for accommodation should be addressed to the coordinator. Likewise, under Title IX, there is an obligation to provide services and program accessibility in a gender neutral manner. Students with disabilities may request catalog information in an alternative format from the college. Contact the MCC Disability Resources department at 480-461-7449 for more information. If you have a disability, including learning difficulties, you must notify and work through the MCC Disability Resources office at MCC that will notify the instructor. Any special accommodations will need to be initiated and processed through that department. If not, the student will follow the same requirements as all students.

Instructure has designed Canvas to work well with screen readers and other adaptive technologies used for the visually impaired. Canvas received the "Gold" certification from the National Federation of the Blind.  For this reason, customization of colors and schemes is limited. Instructors and students are encouraged to use  the built in Rich Content Editor when creating pages and postings to meet accessibility guidelines. Creation of audio and video files are also available.  Canvas conforms with the W3C's Web Accessibility Initiative Web Content Accessibility Guidelines (WAI WCAG) 2.0 AA and Section 508 guidelines. For more information on Canvas accessibility, go to the Canvas accessibility website.

MyITLab, in its native form, uses Flash, which is not ADA compliant. Alternate materials for those with various disabilities may be available from Pearson-the publisher of MyItLab. Pearson requires the student to communicate directly with them regarding alternative materials. For more information, go to MyItLab alternative material website. Keep your instructor informed of your communications with the Pearson alternative materials staff. Although your instructor is limited on actually making MyItLab more accessible, your instructor can provide follow-up assistance for you with Pearson.

MULTI-USE LAB AND HELP SUPPORT

If you are unable to complete your assignments, projects or tests at home, you are able to come in and use the computers in the Multi-Use Computer Lab on the MCC main campus, located in building BA40, or in the Desert Willow Building at the Red Mountain Campus. The equipment is available on a first-come, first-serve basis. A MCC student ID may be required for entry. Please adhere to the lab rules available when you first enter the lab. Bring headsets if listening to any audio material. Note: You may not bring friends or children into the computer lab or classroom.

Hours of Operation:
Monday-Thursday 7 a.m.-10:20 p.m.
Friday 7 a.m.-8:20 p.m.
Saturday 7 a.m.-4:20 p.m.
Sunday - closed

 

PROFESSIONAL ETHICS AND ACADEMIC HONESTY

Besides academic performance, students should exhibit the qualities of honesty and integrity. Any form of dishonesty, cheating, fabrication, the facilitation of academic dishonesty, and plagiarism may make you subject to disciplinary action. This includes the copying of other student’s data files turned in as your own work.

Refer to the MCC Student Handbook for information regarding institutional policy and due process procedures. Violation of any provision of the Standards, which are detailed in the Handbook, could result in immediate termination of Maricopa’s computing resources, as well as appropriate disciplinary action. In an effort to have your grade reflect YOUR knowledge and effort in this course, the following procedures have been developed:

If you have cheated, you will not receive any credit; and may be dropped from the course or expelled from the school. Refer to student handbook for more information. No further warnings are issued. Cheating is not doing the work that you put your name on. The homework lab assignments are NOT group projects, unless specifically clarified by the instructor as a group activity. You must do your own work to receive credit for it. If you give your work or disk to another student, you are also guilty of cheating.

Students may be required to work in small teams for various activities at various times throughout the semester. In addition, students are encouraged to work with each other to develop solutions to the various assignments. However, every student must develop their own documents and programs, and students should not share soft or hard copies of their work with other students. If two or more students turn in very similar assignments, I reserve the right to question whose original work was turned in. In some cases I may ask for the students' storage devices for verification of the softcopy. The first offense may result in a written warning, with subsequent offenses leading to withdrawal from the course for all students involved. If you find yourself in such a situation, and you are not sure how to handle it, please feel free to see me. An instructor may remove a student from class meetings for disciplinary reasons resulting from academic dishonesty or disruptive behavior (MCC Catalog, 2000). Please refer to the college Student Handbook.

DRUG FREE CAMPUS

In 2010, Arizona voters approved the Arizona Medical Marijuana Act (Proposition 203), a state law permitting individuals to possess and use limited quantities of marijuana for medical purposes.  Because of its obligations under federal law, however, the Maricopa Community Colleges will continue to prohibit marijuana possession and use on campus for any purpose. Under the Drug Free Workplace Act of 1988, and the Drug Free Schools and Communities Act of 1989, “…no institution of higher education shall be eligible to receive funds or any other form of financial assistance under any federal program, including participation in any federally funded or guaranteed student loan program, unless it has adopted and has implemented a program to prevent the use of illicit drugs and abuse of alcohol by students and employees.” Another Federal law, the Controlled Substances Act, prohibits the possession, use, production and distribution of marijuana for any and all uses, including medicinal use. This law is not affected by the passage of the Arizona Medical Marijuana Act. Because Maricopa Community Colleges could lose its eligibility for Federal funds if it fails to prohibit marijuana, it is exempt from the requirements of the Arizona Medical Marijuana Act. Therefore, Maricopa Community Colleges will continue to enforce its current policies prohibiting the unlawful manufacture, distribution, dispensation, possession or use of a controlled substance on its property or as part of any of its activities. Employees and students who violate Maricopa Community Colleges policy prohibiting the use or possession of illegal drugs on campus will continue to be subject to disciplinary action, up to and including expulsion from school and termination of employment.

GENERAL SCHOOL POLICIES

Copyright infringement is expressly prohibited by the US Copyright Act. Anyone who infringes another's copyright in a creative work is subject to liability, and could be required to pay large sums in damages. Violations of this law may result in disciplinary action up to and including suspension or expulsion for students.

The General Standards Governing Use of Maricopa County Community College District Computing Resources Handbook with regards to use of Maricopa's computing resources specifically prohibits: "Transmitting, storing, or receiving data, or otherwise using computing resources in a manner that would constitute a violation of state or federal law, including (but not limited to) obscenity, defamation, threats, harassment, and theft." Violation of any provision of the Standards, which are detailed in the Handbook, could result in immediate termination of a user's access to Maricopa's computing resources, as well as appropriate disciplinary action.

The policy of the Maricopa Community Colleges is to provide an educational, employment, and business environment free of unwelcome sexual harassment as defined and otherwise prohibited by local, state and federal law. Violations of this policy may result in disciplinary action up to and including suspension or expulsion for students.

Many students find that college coursework provides new academic challenges. Students who wish to deepen their understanding of course concepts, extend their skills, and improve their performance in this course are encouraged to use the free tutoring and other support services in the Learning Enhancement Center on the first floor of the Elsner Library and High Technology Complex. Tutors are there to help students with assignments in almost all subject-area courses. If you have any questions about tutoring, you are welcome to call the Learning Enhancement Center at (480) 461-7678.

There are times when the instructor or department may need to contact you by phone or U.S. Mail. Please verify and update your contact information in the Student Information System using the online records site. From the list of colleges, select Mesa Community College.

MCC EARLY ALERT PROGRAMS (EARS)

Mesa Community College is committed to the success of all our students. Numerous campus support services are available throughout your academic journey to assist you in achieving your educational goals. MCC has adopted an Early Alert Referral System (EARS) as part of a student success initiative to aid students in their educational pursuits. Faculty and Staff participate by alerting and referring students to campus services for added support. Students may receive a follow up call from various campus services as a result of being referred to EARS. Students are encouraged to participate, but these services are optional. Early Alert Web Page with Campus Resource Information can be located at: Early Alert System.

STUDENT RESPONSIBILITIES
Additional college responsibilities for the students are located in the Student Handbook.

In addition to the school's policies for students, the following are the student's responsibilities for this class:

1. Participate at least two-three times per week and submit assignments by the due date.
2. Participate in online class group activities (as applicable)Submit your assignments based on instructor's guidelines and in a timely manner. Late assignments submitted without prior instructor's approval may not be graded or counted towards final grade.
3. Communicate with your instructor using the Canvas Learning System email feature (correspondence using personal Email accounts such as AOL or Hotmail will not answered). Instructor complies with FERPA and will not respond to emails from anyone other than you regarding grades, academic standings, etc.
4. Maintain a strong desire to learn and a commitment to finish this course.
5. Alert the instructor if you have problems with the course as soon as the problems begin.
6. Practice courteous and respectful behavior to your instructor and peers (listen, do not interrupt while others are speaking, consider the impact on others of each statement and action, etc.).
7. Practice Netiquette at all times when dealing with online communication with your instructor and classmates.
8. Interact with instructor and classmates to share information by discussing course-related topics in class and through using the Web Discussion board.
9. Have knowledge of the basic computer skills to include upload, download, email, and web browsers.
10. Contact your computer or ISP provider with technical support for personal computer problems. The support should include the services such as trouble-shooting hardware problems, dealing with incompatible file format, handling software problems, or Internet provider problems. Your instructor will not provide this support to the students.
11. Understand that ongoing technical problems with your home computer or personal problems are not an excuse for incomplete assignments or assignments turned in past the late deadline. Have a backup!
12. Read and follow all on-line instructions to complete assignments. Turn in assignments in a timely manner.
13. Accept responsibility for yourself and your learning; support the learning of all members of the class.
14. Notify the instructor if you are an employee of or a relative of a Maricopa Community College District employee.
15. Read the Student Handbook to learn more about the college policies for students.

Once you have completed reading and understanding the syllabus content, you are free to continue to the next part of the course requirements—the Module Assignment Schedule.

 HELP CONTACTS 

If you need HELP with:	Contact:
Course material, assignments, or software questions for assignments	Your instructor. Use your Canvas email. Allow 24-48 hours response time during a M-F work week or the first business day after a holiday or weekend.
Canvas Learning System access or navigation, email, portal, etc.	MCC Help Center at (480) 461-7217 or access the MCC Help Center website. Hours of operation and contacts- M-Th 6:30am - 10:30pm, F 8am-5pm, Sat 8am-5pm Closed Sunday 24x7 Toll Free Support Line: 1-888-994-4433
General assistance with eLearning	Go to MCC eLearning
Department directory	Go to department directory
General college assistance	Go to CURRENT STUDENTS - (general help, financial aid, admissions, student services, and more...)
Home Internet access or personal computer problems	Your Internet Service Provider (ISP) and/or computer manufacturer, or the software's technical support.
MyItLab (with Skills book)	Visit the MyItLab Web site. Help Request Form: Submit your Support request via our online Help request form. Chat with a Support Representative  24/7 Note: You first have to log in or create an account before you can start a chat session. Call Product Support: Toll Free (800) 677-6337 Monday-Friday 12 PM to 8 PM eastern standard time. For accessibility assistance  information, go to MyItLab alternative material website.
Software Tutoring	Visit the MCC Learning Enhancement Center for hours and/or availability.

 

  

 

Revised 2/13/13